Last updated on 05.06.2017.
At 1st Online Solutions Limited (we, us, 1st Online), we understand that your privacy is very important to you. That’s why we are committed to protecting and respecting the privacy of all users of our websites, our apps and the other services we provide (“our Services”).
For the purpose of the Data Protection Act 1998 (the Act), the data controller is 1st Online Solutions Limited, a company registered in England with registered company number 07082485 whose registered office is located at Second Floor, 98 Tooley Street, London SE1 2TH. We are registered as a data controller with the Information Commissioner’s Office under registration number ZA040002.
We may collect and process the following data about you:
Information that you provide to us, such as your name, address, email address and telephone number, age, username, password and other registration information, financial and credit card information, personal description, details of your household or business, details of any pets you may have and any information about you revealed in photographs of your property which you provide to us (or which you permit us to take) and any other information that you choose to volunteer, when you:
We use the information you give to us:
All information you provide to us is stored on our secure servers in the United Kingdom and Bulgaria. We have in place a level of security appropriate to the nature of the information stored and the harm that might result from a breach of security.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site or app, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
All payments made through our websites and our apps are processed by our selected third party payment processing services, PayPal and Stripe. Such payments are encrypted using Secured Sockets Layer technology. We do not store any of your credit or debit card details in connection with your payment.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites or our apps; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Disclosure of your information
We may disclose your personal information to our affiliates and any member of our group, which means 1st Online Solutions Limited, Fantastic Corporate Services Ltd, any and all companies owned or controlled by the shareholders of 1st Online Solutions Limited, our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
In the event of any reorganisation, merger, acquisition of all or part of our assets, business or stock by another business, joint venture, assignment, transfer, or other disposition of all or any portion of our assets, business or stock, regardless of whether voluntary or involuntary and/or related to liquidation or bankruptcy proceedings. You acknowledge and agree that your personal data may be one of the assets transferred to the acquiring entity in any of the aforementioned events;
If you do not make payments that you owe in relation to any services provided to you by the service provider, in which case we may disclose your personal data to credit reference agencies and to fraud prevention agencies for the purposes of fraud prevention. We may also disclose your personal data to debt collection agencies which may use your information to trace your whereabouts and recover the debts. The information which we provide to such agencies may in turn be provided by those agencies to other organisations which may use your personal data to perform similar checks. Information recorded by fraud prevention agencies may be accessed by organisations in other jurisdictions.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes You can also exercise the right at any time by contacting us using the contact details in paragraph 8 below.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Our websites may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We welcome any feedback about third-party websites linked to from our websites.